Privacy Policy
We are committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly, and transparently, and by using our digital marketing services you agree to the terms described in this policy, which explains how we collect, store, use, and safeguard your data, including any personal details you share such as your name, email address, phone number, company information, project requirements, and any files or media you upload for service purposes, while also collecting non-personal data such as your IP address, browser type, device information, and usage behaviour through cookies and tracking technologies that help us improve website performance and deliver a better user experience, and although cookies can be disabled through your browser settings, doing so may affect certain functionalities of our site, as we use your information to respond to enquiries, provide quotations, deliver digital marketing services, manage communication, improve customer support, optimise campaigns, maintain website security, evaluate performance, and fulfil operational needs, without ever selling or renting your data to third parties, though we may share information with trusted partners such as hosting providers, analytics platforms, payment processors, advertising networks, or technical tools solely for the purpose of delivering services effectively, while following strict confidentiality and security guidelines, and we implement encryption, secure servers, access controls, and regular monitoring to protect your data from unauthorised access, misuse, or loss, even though no digital system can be guaranteed to be completely risk-free, and by engaging with our services you acknowledge our strict no-refund policy which ensures that once a project has started, payments are non-refundable due to the immediate allocation of time, resources, and expertise, with service delivery requiring a minimum of 15 days depending on project type, complexity, and workload, and our Privacy Policy does not cover external websites linked from our platform, as those sites are governed by their own terms and practices, and you have rights regarding your personal information including requesting access, corrections, updates, or removal where legally applicable, which can be exercised by contacting us directly through our official communication channels, and we reserve the right to modify or update this Privacy Policy at any time, with changes becoming effective once posted on this page, and your continued use of our services signifies acceptance of these updates, and if you have any questions, concerns, or requests related to our privacy practices, data usage, or this policy, you may contact us at our provided email or phone number for assistance.
1. Introduction
Our Privacy Policy explains how we collect, use, and protect your personal information when you access our website or use our digital marketing services, ensuring transparency and responsibility in handling data such as your name, email, phone number, company details, and project information, along with non-personal data like IP address and browser details collected automatically to improve functionality, and while using cookies to enhance user experience, we ensure your data remains secure, confidential, and used only for communication, service delivery, optimisation, and support, and by using our services you agree to the practices outlined in this policy.
2. Information We Collect:
We collect personal information that you voluntarily provide, including your name, email address, phone number, company details, service requirements, and any documents or media submitted for project purposes, along with automatically collected data such as IP address, browser type, device information, location insights, and website usage patterns to help us improve performance and deliver personalised services, while cookies and tracking tools monitor user behaviour to enhance experience, and all collected data is used strictly for communication, analytics, service delivery, optimisation, and security, ensuring it remains fully protected and never misused or shared without purpose.
3. Cookies and Tracking Tools:
Our website uses cookies and tracking tools to enhance user experience by remembering preferences, analysing traffic patterns, improving website performance, and delivering personalised content, while also helping us understand how visitors interact with different pages and features, and these technologies may collect non-personal data such as device type, browser details, location insights, and on-site behaviour, all of which assist in optimising our digital marketing services, and although users can disable cookies through their browser settings, doing so may affect certain functions, and we ensure all collected data is handled securely and used strictly for legitimate business purposes only.
4. How We Use Your Information
Your information is used to:
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Respond to enquiries and provide service quotations
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Process orders and deliver digital marketing solutions
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Improve website performance and customer experience
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Communicate updates, promotions, or service-related messages
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Maintain security and prevent fraudulent activity
We do not sell or rent your personal information to any third party.
5. No Refund Policy & Service Timeline
We follow a strict no-refund policy for all digital marketing services, as each project requires immediate allocation of time, resources, planning, and execution that cannot be reversed once initiated, and all payments made for SEO, PPC, SMO, website development, branding, or any related service are final and non-refundable, while our standard delivery timeline begins at a minimum of 15 days depending on project complexity, client requirements, and workload, ensuring every task is completed with quality and precision, and by engaging with our services you fully acknowledge and agree to this non-refundable structure and delivery timeline.
6. Data Security
We prioritise the security of your personal information by implementing strong protection measures such as encrypted servers, secure networks, restricted data access, continuous monitoring, and updated security protocols to prevent unauthorised access, misuse, alteration, or loss of data, and although no digital platform can guarantee absolute safety, we take every reasonable and industry-standard step to safeguard the information you share with us during service delivery, communication, and website interactions, ensuring your data remains confidential, protected, and used only for legitimate business purposes, and by using our services you acknowledge and trust our commitment to maintaining strict data security practices.
Third-Party Sharing
We may share your information with trusted third-party partners solely for the purpose of delivering and improving our digital marketing services, including hosting providers, analytics platforms, payment gateways, advertising networks, CRM tools, and technical support services, all of which operate under strict confidentiality obligations and are prohibited from using your data for any purpose other than service fulfilment, and we do not sell or rent your personal information to any external organisation, while any sharing required by law, regulation, or legal process will be handled responsibly, ensuring your data remains protected and used only when absolutely necessary and appropriate.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, you may contact us directly through our official communication channels, including our website’s contact form, email support, or customer service phone number, and our team will respond promptly to assist with data-related queries such as access, updates, corrections, or removal where applicable, ensuring full transparency and cooperation, and by reaching out to us you can receive clarification, support, or guidance regarding any privacy or service-related matter in a secure and professional manner.